![]() ![]() If HP has an issue with others making/using chips to sell something cheaper than HP, then HP should fight that out in court with the particular offending party and not punish its customer base. The only reason for putting chips on toner cartridges is to create a monopoly and hold buyers hostage to something that is deliberately priced at the gouge level. Toner is not intellectual property and I doubt that they hold a patent on its creation or usage. I further dispute that 'protecting their intellectual property rights' regarding toner use is a legitimate argument on HP's behalf. This is unethical corporate behavior and it should be illegal. ![]() I did not solicit the update and I had no opportunity to prevent its installation. It was AFTER HP forced a firmware 'update' that the printer stopped working. The printer worked fine for many months with two non-oem toner installed. At least on Amazon, the cost of one set of toner is equivalent to the price I paid for the printer in the first place. It does not offer a relevant solution beyond buying significantly more expensive toner. If it has to be replaced, does anyone have any non-HP recommendations. I can't get a response from HP via their 'support' website so I don't know if this is a fixable problem or if HP just broke a two-year-old printer and it will have to be replaced. I thought it was illegal for HP to force us to buy only from them (read something about a 2018 class action suit online). I tried their printer doctor which did nothing, I tried power-cycling it and I removed and re-seated the allegedly offending cartridge. After that, I have a stuck (bricked) printer that can't do anything because it tells me my magenta cartridge is non-hp. Yesterday, I had to print out some instructions for something I was doing and I saw a message flash on the screen about a firmware update. Don't do a lot of printing any more but, recently, I had to put in a magenta toner cartridge and, as usual, went to find the cheapest, well-rated non-oem one to keep me within the limited retirement budget. I am retired and replaced my oki laser with this HP in 2019. ![]()
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